Reference

mpoasi88 Legal: The Rules That Sit Behind Your Account

Every rule behind your mpoasi88 account — how you open it, how DANA and GoPay deposits clear, how long we keep your details — sits on this Legal…

Account terms written in plain EnglishWallet rules for DANA, OVO, GoPay and QRISHow we store and clear your detailsA contact path for every policy question
mpoasi88 mpoasi88 Legal: The Rules That Sit Behind Your Account
HELP ROUTES

Ask Us Before You Sign, Not After

Our support desk treats a policy question the same way it treats a wallet one: you ask, we answer, and we point you to the exact…

Live Chat Open live chat from any lobby screen between 08:00 and 23:00 WIB.
Email Support Send policy questions to our support address and we reply within one working day.
Cashier Ticket If a transfer is stuck, raise a ticket from the cashier page.
HOW WE HANDLE DATA

Switch Between Devices Without Losing Your Account Protection

Your account security and your personal details are handled the same way on mobile and on desktop.

What We Store

We hold your registration details, your verified phone number, wallet history for DANA, OVO, GoPay and QRIS activity, and any verification documents you send. It stays linked to one account record so a device change never splits your profile.

Cookie Handling

Cookies keep you signed in and remember your language choice between visits. You can clear them from your browser at any time; doing so signs you out and resets saved lobby filters, but it does not touch your account balance or history.

Phone Verification

A confirmed phone number sits underneath account access, withdrawal requests and password resets. If you change number, update it here before you deposit again — an unverified number is the usual reason a cashier step stalls.

How Long We Keep Records

Wallet records are kept for the reconciliation period named in the Legal text, then cleared on a rolling schedule. Verification documents are held only while your account is open, plus the short period needed to close it out.

Change or Delete Requests

Ask us to correct a wrong date of birth, a misspelled name or an old address and we fix it after a short identity check. Deletion requests follow the same clause, with any retention exception explained to you in writing.

Policy Contact Path

Route policy questions to our support desk through live chat between 08:00 and 23:00 WIB, or by email for a written reply. Quote the section heading you are asking about so we answer against the exact wording.

Read These Answers Before You Open an Account

These are the questions our support desk deals with most often about the Legal text on this page — what it applies to, which wallets it names, and how to get a correction made. Work through them before you open an account, and if your question is not here, send it to us and we will answer it directly.

This page holds the full text. Scroll through the sections above and you will find account rules, wallet handling, data use and the contact path, all written in English for Indonesia. Nothing is held back until after registration.

Yes. Access depends on local law where you live, and we ask you to confirm eligibility during sign-up. If the rules in your area do not allow an account to be opened, we cannot take your registration.

We record the reference, amount and time so the cashier can match your transfer. Those records stay tied to your account for reconciliation and are kept only for the retention period described in the Legal text above.

Message our support desk from the email on your account, say which field is wrong, and we update it once we confirm it is you. Phone-verified accounts clear a correction within one working day.

All the ones we run for Indonesia: DANA, OVO, GoPay, QRIS, bank transfer through BCA, BRI, Mandiri or BNI, and virtual account funding. The same conditions apply to each, with no separate set of clauses.

Yes. When a clause changes we publish the new version on this page and show a notice inside your account. The updated wording takes effect after that notice, and you can query it with us beforehand.

Open a ticket from the cashier with the amount, the time and the wallet you used. Verification checks form part of the Legal terms you accepted, and we tell you which document or detail is still outstanding.